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Customer Service

For more information, please call 800-AND-1491 or contact us



Shipping & Delivery
AND1.com ships all orders within 24-48 hrs, or on the next business day. Orders placed over the weekend will be shipped Monday during regular business hours. Please note that AND1.com only ships within the U.S. Please contact support@and1.com if you have any questions or concerns regarding your order.

 

Returns & Replacements
AND1.COM will gladly authorize returns of any unworn merchandise made within 30 days of receipt of your order. Merchandise must be returned and received undamaged, in the original packaging. A $5.95 restocking fee, per shoe, will be deducted from your refund. Please be advised only unworn, undamaged merchandise will be considered for Return Authorization: it being expressly understood and agreed hereunder that the company will not take back worn Merchandise. All cancellations are subject to approval and may be subject to a restocking fee that the company deems appropriate. Cancellation requests must be made over the phone, or confirmed via email. AND1.COM guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. All returns must be shipped back at the customer's expense unworn and in the original packaging or shoe box and in the original shipping box to avoid damage to the merchandise. Any returns shipped without the original shoe box or not in a shipping carton can be refused. Contact AND1.COM at support@shopand1.com to receive a Return Authorization (RA) for your merchandise. Please send all returns to AND1, DCG Warehouse, 2090 Etiwanda Avenue, Ontario, CA, 91761. Please allow 7-10 days to process your return and credit your original form of payment.